An Inclusive Litany

8/5/96

The Veteran Service Directorate at the Army's Reserve Personnel Center found a novel way to "improve response time" in dealing with a backlog of requests for information on military records: they are throwing out all requests received prior to 1995. In the interest of better "customer service," officials said the processing time, now around a year, should be reduced to about 120 days after the old requests are disposed of.