From a set of complaints sent to the Texas Cosmetology Commission by
customers of various small salons throughout the state, excerpts of
which were reprinted in
The Texas Observer, February 14,
1997. In January, Republican State Senator Jane Nelson announced that
in response to "thousands" of complaints received by the commission
she would introduce legislation to "crack down on 'manicure mills.' "
Nelson said that her bill would "protect women who go into a nail
salon expecting a treat, not a painful nightmare that could threaten
their lives."
On Wednesday, January 24, 1996, I had a 5:30 P.M. appointment for a
"fill." I was attended to by a girl known as "Melinda." However,
her license stated a Vietnamese birth name. I had three nails that
needed to be repaired. Melinda grabbed my hand and looked at my nails
and said in a very authoritative and scolding manner, "You broke
three nails!"
I have been getting my nails done for years now, and I can truly say
that this was the worst experience I have ever had. Not once did
Melinda strike up a general conversation, or introduce herself, or
even offer me her business card. While working on me she received
personal phone calls. In addition, one of her friends was in the salon
and literally hung over her workstation, invading my personal space.
When Melinda gave me my fill, she glopped the acrylic compound all
over my nail. It was running all down the nail. I realize that the
procedure for doing a fill can be messy, but to say that it was
ridiculously sloppy would be an understatement. At that point in my
frustration, I knew that this person was either an amateur or
unlicensed. I asked her politely, "How long have you been doing
nails?" She replied, "One year." I thought to myself, "It shows."
Melinda finally began to shape and file the nails. My normal shape is
the squared-off tip, which gives the nails a rectangular look. By the
time Melinda was finished, my nails looked like uneven, multiple-sized
triangles. While I was still sitting in my seat, she asked me, "What
color do you want?" Well, she was not done with my nails yet, so I
could not even get up and look at the color selection. The proper way
to say it would have been, "You can select a color now." It is my
belief that sometimes it is not what you say but how you say it.
I would like to reiterate that I have been getting my nails done for a
very long time, and never have I experienced such rudeness and
unprofessionalism.
—Andrea S. Davila
Top Nails is filthy! I was completely shocked when it was time to do
my pedicure to find that they had only one towel. It was a dirty pink
towel that they expected you to put your clean feet on. The bathroom
where clients must wash their hands looked like a roadside bathroom
that had not been tended to in months. There was a car hood in the
back room. One of the manicurists had caught a very young wild
bird—I'm sure it was a rescue, since we have had many sever storms
of late. However, this animal was hopping around all over the
place. While I was there, one of the manicurists got tired of the bird
and decided to put it out. She left her client, caught the bird, and
did in fact put it out. She never gave a thought to washing her hands
before returning to her customer. The customer had to tell her to go
wash her hands!
It is awful. Please do something about these dirty conditions.
—Debra Creasy
I'm writing to you concerning my left index finger. The problem
started at ProNails. I went in to get my fill on a Saturday, and the
following Monday my finger began to throb intensely. I've had swelling
and discoloration in the finger, and severely bad, bad pain,
nonstop. It continues to this day. This problem keeps me from writing
or doing anything else, especially at work. I've had to take time off
from work with no pay. Enclosed are some pictures of the injured
finger.
—Trina L. Smith
On a Saturday afternoon my sister and I went to P.L. Nails to get a
full set of nails. It took four hours to get my nails done. I have
been to other salons and it usually takes only one hour. When the
manicurist was done my nails looked horrible, and I mentioned it to
him, but I was so tired and frustrated that I just paid so I could go
home.
I returned to the salon Monday and asked for Kim, the owner, to show
him how badly my nails had been done. He laughed and said they would
fix my nails for $10. I told him that I was not going to pay anything,
because my nails were not done right in the first place. You could see
(after one day) that each acrylic nail was separating from my nail at
the cuticle.
Kim asked me where I usually get my nails done. I told him off of
Buckner, and he told me I should go there next time. This remark
offended me, so I gave him a piece of my mind. I told him that in
America we can go anywhere we want, when we want. He yelled at me to
get out of his store, so I left to gain control of myself.
—Gwen Chambers
†