An Inclusive Litany

7/29/96

After NYNEX phased in a computerized voice recognition system as part of its directory assistance service, a dee-jay at Boston's WFNX radio station ("morning-guy Ty") exhorted listeners to bark meaningless syllables when dialing for information, which would confuse the computer and force a live operator to pick up the line—thus sparing jobs that would otherwise be lost to automation.